Omnichannel
One platform, all your communication channels
Customer interaction has never been easier! With the Omnichannel platform, all communications are centralized in one place, optimizing each interaction with customizable and automated workflows. Effortlessly manage messages from chat, social media, WhatsApp, and email, ensuring immediate and effective responses.
Centralized communication
Manage all communications through centralization of all channels from one place, responding to WhatsApp, social, e-mail, and webchat requests from a single dashboard.
Efficient workflow management
Tailor workflows to direct conversations to the right queues, automating with AI to give agents more time for high-value tasks.
Lead generation & feedback collection
Generate new contacts and collect valuable feedback from multiple touchpoints, integrating leads directly into your CRM. Centralize all data from customers who have contacted your business.
Advanced reporting
Measure the effectiveness of your interactions with detailed reports. Gain valuable insights to optimize your agent team and improve customer support across high-impact channels.
Agent Panel: all interactions in one place
A centralized interface that provides agents with essential information and tools, making ticket management, bot collaboration, and responding to customer inquiries fast and efficient.
Management panel: customize your communication channels
Enable communication across all channels for your business, from website chat to WhatsApp and social media, providing visitors and customers multiple touchpoints. Seamlessly manage conversation flows, agents, and queues to offer satisfying 24/7 support.
Features
Agent Workspace
Web Chat & Whatsapp
Custom Workflows
Lead Generation CRM
Queue Routing
AI Conversation
Features
Agent Workspace
Web Chat & Whatsapp
Queue Routing
Custom Workflows
AI Conversations
Lead Generations CRM
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