Analytics
Optimize your business interactions with clear data and targeted actions
Track real-time performance across customer interactions, discover your most active channels, and improve support efficiency with detailed analytics.
Real-time overview to monitor conversations
With the OmniCloudCX advanced reporting tools, monitoring every aspect of your customer communication is straightforward and precise. The platform provides a detailed, real-time overview of all ongoing activities, allowing you to optimize resources and manage staff efficiently.
Optimize communication channels and customer support
Advanced reporting identifies your customers’ most-used channels. Allocate resources where they’re needed most to ensure efficient, satisfying customer communication.
Voicebot and usage analytics
Enhance your voice interactions with Voicebot usage data. Get insights on request volumes, call durations, and SMS and WhatsApp notifications for a comprehensive view of your usage metrics on the dashboard.
Take full control of your business channel interactions!
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