Omnichannel - Omnichannel -

Omnichannel

One platform, all your communication channels

Customer interaction has never been easier! With the Omnichannel platform, all communications are centralized in one place, optimizing each interaction with customizable and automated workflows. Effortlessly manage messages from chat, social media, WhatsApp, and email, ensuring immediate and effective responses.

Agent Panel: all interactions in one place

A centralized interface that provides agents with essential information and tools, making ticket management, bot collaboration, and responding to customer inquiries fast and efficient.

Management panel: customize your communication channels

Enable communication across all channels for your business, from website chat to WhatsApp and social media, providing visitors and customers multiple touchpoints. Seamlessly manage conversation flows, agents, and queues to offer satisfying 24/7 support.

Features

Agent Workspace

Web Chat & Whatsapp

Custom Workflows

Lead Generation CRM

Queue Routing

AI Conversation

Features

Agent Workspace

Web Chat & Whatsapp

Queue Routing

Custom Workflows

AI Conversations

Lead Generations CRM

Is OmniCloudCX the right fit for your business? Request a demo today!